At Granum Stone, we take pride in delivering high-quality tools and products. If you are not fully satisfied, we offer a simple return process.
Eligibility for Returns:
-
Items must be unused, in original packaging, and in resalable condition
-
Returns must be requested within 14 days of delivery
Non-Returnable Items:
-
Customized or special-order items
-
Items damaged due to misuse or improper handling
How to Return:
-
Contact us at gsgranumstone@gmail.com with your order number and reason for return
-
We will provide return instructions and address
-
Refunds are issued after we receive and inspect the item
Refunds:
Refunds are processed within 7 business days via the original payment method. Shipping fees are non-refundable unless the return is due to our error.